Returns

RETURN POLICY

At BigRockBags.com we are committed to providing the best quality pet medicines products with the best customer service anywhere.  We can only accept returns of unopened and unused merchandise. In order to return something please follow the instructions below in order to be reimbursed for your products. 

WHAT IF I RECEIVE MY PACKAGE DAMAGED?

If you receive your package and it is broken please notify us immediately so that we can file a claim with the delivery service to get a replacement sent out to you.  

HOW DO I RETURN SOMETHING?

If after you receive your order you decide you would like to return it, we will accept a return if it is unused and unopened.  Please call or email us to obtain a Return Merchandise Authorization (RMA). Once you receive your RMA number you can return the items to us.  The customer is responsible for paying return shipping. If you receive your order and it is damaged your purchase will be refunded or replaced according to the appropriate manufacturer warranty.

All returns require proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number or in packaging other than original packaging are not guaranteed to be processed, will incur a larger restocking fee, and may be refused. To obtain an RMA number, please contact our Customer Service at (801) 836-1607

All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. Any shipping charges will not be reimbursed. BigRockBags.com is not responsible for damage sustained on return transit to our facility, or any manufacturer facility. Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 4-5 days for processing once we have received your return.

STEPS TO REMEMBER

  1. Immediately open and inspect your order to make sure that it is in good condition. If your order is received broken or damaged, you must notify us within 14 days of receiving your order to receive a replacement or a refund.
  2. If your products are broken call us immediately at (801) 836-1607.
  3. Write down details and condition of the package, such as the following items:

-Condition and appearance of the shipping box
-Description about how the order was wrapped in padding or bubble wrap
-Where and how the product was broken

Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 4-5 days for processing.